What to Say When…Tips and Scripts for Tricky Situations at Work
Ilise Benun
Lessons
Class Introduction
04:20 2...Others Need to Know What You’ve Accomplished
03:00 3...Someone Else Is Getting the Credit for Your Work
01:55 4...Your Boss Is Micromanaging Your Work
02:23 5...You’re Getting Too Much Work
02:15 6...It's Time for Your Annual Review
02:19 7...Your Project Has Missed Its Deadline
02:49 8...Your Boss Is Getting Too Personal
01:59...Co-Workers Are Distracting You from Your Work
02:17 10...Dealing with Co-Workers That Ask Too Many Favors
02:09 11...The Client Doesn’t like Your Work
01:37 12...Your Manager Doesn’t Totally Understand Your Work
01:57 13...There Is a Miscommunication
01:55 14...You Make a Mistake
02:12 15...A Client or Co-Worker Doesn’t Follow Through
02:08 16...You Won't Make Your Deadline
01:57 17...You’re Getting Mixed Messages
02:16 18...Dealing with Unresponsive Colleagues
02:19 19...A Co-Worker Talks Too Much During Meetings
01:50 20...You Think You Deserve a Raise
02:10 21...Networking with Strangers or VIPs
02:31 22...A Meeting Goes off Track
01:49 23...You Need to Leave a Meeting Before It Ends
01:23 24...You Arrive Late to a Meeting
01:33 25Conclusion
03:40Class Description
It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.
So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?
Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.
In this class, you’ll learn how to:
- Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
- Avoid miscommunication when possible and recover from it when you can’t.
- Go from people-pleaser to self-respecting professional.
- Know the right thing to say at the right moment.
- Take time to assess the situation before making your response.
- Know when to speak and when to stay quiet.
- Decide whether a written or a verbal response is more appropriate.
Ratings and Reviews
Karlie Jessop
Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.