...The Client Doesn’t like Your Work
Lesson 11 from: What to Say When…Tips and Scripts for Tricky Situations at WorkIlise Benun
...The Client Doesn’t like Your Work
Lesson 11 from: What to Say When…Tips and Scripts for Tricky Situations at WorkIlise Benun
Lesson Info
11. ...The Client Doesn’t like Your Work
Lessons
Class Introduction
04:20 2...Others Need to Know What You’ve Accomplished
03:00 3...Someone Else Is Getting the Credit for Your Work
01:55 4...Your Boss Is Micromanaging Your Work
02:23 5...You’re Getting Too Much Work
02:15 6...It's Time for Your Annual Review
02:19 7...Your Project Has Missed Its Deadline
02:49 8...Your Boss Is Getting Too Personal
01:59...Co-Workers Are Distracting You from Your Work
02:17 10...Dealing with Co-Workers That Ask Too Many Favors
02:09 11...The Client Doesn’t like Your Work
01:37 12...Your Manager Doesn’t Totally Understand Your Work
01:57 13...There Is a Miscommunication
01:55 14...You Make a Mistake
02:12 15...A Client or Co-Worker Doesn’t Follow Through
02:08 16...You Won't Make Your Deadline
01:57 17...You’re Getting Mixed Messages
02:16 18...Dealing with Unresponsive Colleagues
02:19 19...A Co-Worker Talks Too Much During Meetings
01:50 20...You Think You Deserve a Raise
02:10 21...Networking with Strangers or VIPs
02:31 22...A Meeting Goes off Track
01:49 23...You Need to Leave a Meeting Before It Ends
01:23 24...You Arrive Late to a Meeting
01:33 25Conclusion
03:40Lesson Info
...The Client Doesn’t like Your Work
What to say when the client doesn't like your work. So here's the situation. You submitted your deliverable for a project and the client doesn't like it, but can't articulate why. Or they say something that doesn't give you any direction and isn't helpful. Here's the solution. Part of your job is to help others come up with the language to communicate what isn't working. What you're thinking, but shouldn't say. "That jerk doesn't know anything." Here's what you could say. When you use curiosity, you could say "What isn't working for you? "Can you point at it? "Can you identify which aspects aren't working?" You may have to hold the client's hand during this process or provide multiple choice options for them to say yes or no to. You could try generosity. "It seems like you're having trouble "articulating what's not working. "How can I help you do that?" Or, with humility, "I'm so sorry to hear "it's not working for you. "Let's put our heads together "and figure out how to make it bette...
r." And maybe humor. "Uh-oh, is this one of those the CEO's wife "doesn't like red situations?" But here's the overarching lesson. You have to sometimes be a detective to find out what isn't working, so you can come up with a better solution, all without taking it personally. Try to steer the conversation to the business objectives the work is trying to solve. Make sense?
Ratings and Reviews
Karlie Jessop
Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.