...There Is a Miscommunication
Lesson 13 from: What to Say When…Tips and Scripts for Tricky Situations at WorkIlise Benun
...There Is a Miscommunication
Lesson 13 from: What to Say When…Tips and Scripts for Tricky Situations at WorkIlise Benun
Lessons
Class Introduction
04:20 2...Others Need to Know What You’ve Accomplished
03:00 3...Someone Else Is Getting the Credit for Your Work
01:55 4...Your Boss Is Micromanaging Your Work
02:23 5...You’re Getting Too Much Work
02:15 6...It's Time for Your Annual Review
02:19 7...Your Project Has Missed Its Deadline
02:49 8...Your Boss Is Getting Too Personal
01:59...Co-Workers Are Distracting You from Your Work
02:17 10...Dealing with Co-Workers That Ask Too Many Favors
02:09 11...The Client Doesn’t like Your Work
01:37 12...Your Manager Doesn’t Totally Understand Your Work
01:57 13...There Is a Miscommunication
01:55 14...You Make a Mistake
02:12 15...A Client or Co-Worker Doesn’t Follow Through
02:08 16...You Won't Make Your Deadline
01:57 17...You’re Getting Mixed Messages
02:16 18...Dealing with Unresponsive Colleagues
02:19 19...A Co-Worker Talks Too Much During Meetings
01:50 20...You Think You Deserve a Raise
02:10 21...Networking with Strangers or VIPs
02:31 22...A Meeting Goes off Track
01:49 23...You Need to Leave a Meeting Before It Ends
01:23 24...You Arrive Late to a Meeting
01:33 25Conclusion
03:40Lesson Info
...There Is a Miscommunication
What to say when there's a miscommunication. So here's the situation. A rush project is due and your manager gives you the final round of changes verbally. You implement them and when you submit the final version, you're told that what you did was not what was asked for. There was a miscommunication somewhere. So here's what you may be thinking and shouldn't say. "It's not my fault, that's not what you said." Here's a solution. Correct the mistake first, then identify how the miscommunication took place, and propose a solution to prevent it from happening in the future. Here's what you could say. "It looks like we had a miscommunication. "Here's what I heard you say or thought you meant." Then, use curiosity. "Is that what you understood? "How can we come to something fair "to both of us to solve the problem at hand? "And where was the communication breakdown, "so this never happens again?" Or, use humility. "I apologize for not double-checking. "Next time I will double-check "to make ...
sure we're on the same page." Or, humor perhaps in this situation. "Oops, I must have been practicing selective hearing." "Then, for the future, let's agree "to both take the time to put the changes "and the concept in writing. "That will clarify our next steps, "especially when it's a rush. The overarching idea is that, at the risk of annoying someone with what they may think is an obvious question, or at the risk of looking stupid for asking, always double check or confirm in writing that what you heard was indeed what was said, even when you feel sure. And be sure to take responsibility for your part in the miscommunication. That's just good team playing. Make sense?
Ratings and Reviews
Karlie Jessop
Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.