...A Client or Co-Worker Doesn’t Follow Through
Lesson 15 from: What to Say When…Tips and Scripts for Tricky Situations at WorkIlise Benun
...A Client or Co-Worker Doesn’t Follow Through
Lesson 15 from: What to Say When…Tips and Scripts for Tricky Situations at WorkIlise Benun
Lesson Info
15. ...A Client or Co-Worker Doesn’t Follow Through
Lessons
Class Introduction
04:20 2...Others Need to Know What You’ve Accomplished
03:00 3...Someone Else Is Getting the Credit for Your Work
01:55 4...Your Boss Is Micromanaging Your Work
02:23 5...You’re Getting Too Much Work
02:15 6...It's Time for Your Annual Review
02:19 7...Your Project Has Missed Its Deadline
02:49 8...Your Boss Is Getting Too Personal
01:59...Co-Workers Are Distracting You from Your Work
02:17 10...Dealing with Co-Workers That Ask Too Many Favors
02:09 11...The Client Doesn’t like Your Work
01:37 12...Your Manager Doesn’t Totally Understand Your Work
01:57 13...There Is a Miscommunication
01:55 14...You Make a Mistake
02:12 15...A Client or Co-Worker Doesn’t Follow Through
02:08 16...You Won't Make Your Deadline
01:57 17...You’re Getting Mixed Messages
02:16 18...Dealing with Unresponsive Colleagues
02:19 19...A Co-Worker Talks Too Much During Meetings
01:50 20...You Think You Deserve a Raise
02:10 21...Networking with Strangers or VIPs
02:31 22...A Meeting Goes off Track
01:49 23...You Need to Leave a Meeting Before It Ends
01:23 24...You Arrive Late to a Meeting
01:33 25Conclusion
03:40Lesson Info
...A Client or Co-Worker Doesn’t Follow Through
What to say when a client or a coworker doesn't follow through, and sometimes it's your boss. So here's the situation. You're working on a team project and your coworker agrees to do something, make a phone call, do some research, write some content, and then they never do it, which prevents you from doing your part, creating a bottleneck for the entire project. Here's what you may be thinking and shouldn't say. That person never does what they say they will, which may be true. But here's a solution. You have to find a way to clear the bottleneck, so the project can continue to completion. Here's what you could say. Be direct. Our policy is to stick to the schedule that our client approved but without your piece of content, we're in danger of delaying this project. Or use curiosity. Are you aware that I'm still waiting for that research you said you would do or that feedback on that project? I can't move ahead until I get that. Or with generosity. I'm sure you're really busy so is ther...
e something I can do to make it easier for you to get me what I need to complete the project. Or with humility. I may have misunderstood but I thought we agreed that you were going to collect those images for the website, or I thought you were going to review that material before I proceed. Here's the overarching idea. This other person, even your boss, may not realize how they fit into the project or that they are creating a bottleneck. So you may need to speak up, and let them know how their actions are affecting others and the project. If they will not do the task, you have to find a way around it or go around them. And if its your boss, they may be aware of it but just too busy to make it a priority. In that case, you need their approval or consent that if you don't proceed because of their inaction you are not responsible for the consequences. That sometimes gets things moving. Make sense?
Ratings and Reviews
Karlie Jessop
Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.