Customer Service
Lesson 38 from: Voice-Over for Real People: Complete Freelancing GuideKeith Harris
Customer Service
Lesson 38 from: Voice-Over for Real People: Complete Freelancing GuideKeith Harris
Lessons
Welcome to the world of Voice Over
1Introduction
02:13What Is Voice Over?
2Myth Busting
03:17 3Where is all the money?
02:54 4Quiz: What Is Voice Over
The Voice Over Performance
5A Conversation With One Person
03:34Vocal Warm Up
03:43 7Breaking Down the Delivery Components
04:21 8Nailing the Feel
04:55 9Hitting or Noticing Words
03:28 10Becoming an Actor
03:26 11The Magic of Lists
04:34 12Five Key Characters
04:03 13Tongue Twisters
04:19 14Mic Technique and Studio Etiquette
05:53 15Quiz: Voice Over Performance
Case Studies
16Education in Mauritius
03:12 17The Ventsar ColorTouch
06:04 18Dodge Maps
04:16 19Quiz: case Studies
The Home Studio
20Check List
02:46 21Microphones
06:34 22Preamps
02:51 23Finishing the Check List
04:33 24Creating Your Recording Space
04:57 25Sound Proof Booths
03:34 26Quiz: Home Studio
Closing
27Practice and Review
02:58 28Quiz: Closing
Recording and Editing
29Live Recording Session
10:01 30Adding Music
06:41 31Placing Audio into a Video
06:10 32Extra Services
04:23 33Quiz: Recording & Editing
Making a Demo
34Your Demo is your Business Card
05:48 35Designing your Demo
02:30 36Recording Your Demo
03:25 37Quiz: Making a Demo
Self Employment
38Customer Service
04:37 39Expectations and Delivery
03:57 40Storage and Organization
03:31 41Gig Photo and the Fiverr Forum
03:56 42Quiz: Self Employment
Vocal Health
43Water and Sleep
04:15 44Recording When Sick
04:17 45Quiz: Vocal Health
Staying Motivated
46Setting Goals
02:52 47Daily Schedule and Fiverr Forum
04:06 48Nerves
02:52 49Bonus Vocal Exercises
03:57 50Take a Break
01:51 51Quiz: Staying Motivated
Final Quiz
52Final Quiz
Lesson Info
Customer Service
it does not matter if you want to work full time part time or less. The voiceover industry makes for a wonderful home business and being self employed has many great benefits like picking your own work hours and being your own boss. Being self employed also means we need to hold ourselves accountable for the level of customer service we offer and making sure we set regular work hours while there are many places and platforms to pursue voiceover work for this program. We're going to focus on the fiber platform and this course isn't even going to be a full how to for five er but I do want to highlight some important features that make fiber so powerful Fiver lets you apply for jobs through the buyer requests function. I highly recommend you use this function as it's a great way to introduce yourself to new clients and book work. Many of my repeat clients today came from submitting a buyer request. The only tool you need outside of Fiverr is Paypal. Paypal makes it easy and fast for fiber...
to pay you. Everything else is done through Fiverr including securing payment from the client so it's a great hassle free way to dive into the world of unemployment, especially if you have not worked for yourself before. A great way to learn about the customer service and buying experience on fiber is to purchase a service from another seller. Maybe you want a logo for your new voiceover business. There are many great artists on Fiverr who can provide you with a logo. Making a purchase on Fiverr will really help you understand what your clients go through and are expecting when they make a purchase from you as well. There are many great vendors on fiber, so you might as well take advantage of their talents in building your business. The next thing you want to do is browse through other voice actors gigs, see how they set up their gig, take a look at what they are charging, What extras are they offering, What do you like or dislike about their gig? Would you buy from them? Why or why not? Doing this research will really help you set up and focus your gig to attract buyers. Do not be frustrated if you do not make a sale right away attracting that first buyer can take a little time and attention. No one starts out on Fiverr with hundreds of five star reviews. When I started I had zero reviews But I sent out by requests every day and over time started to see my business grow today, I have over 605 star reviews. That's a lot of business. I built it by being consistent with my time, which means picking an amount of time I spend on my voice over business every day. These little chunks each day over time build massive results as the months go by being regular. Also shows your clients they can count on you and that is really important because a client that knows they can count on you will return over and over and over. So how do we build up trust with a client? The most important thing is your response time. Fover asks that you respond to client emails within 24 hours and I recommend even sooner when possible. Using the Foverr app makes this very easy because responding to a client email is as easy as sending a text. Why is response time so important? Because it shows the client they can rely on you sometimes a potential client might only. Right Hello how are you new users to Fiverr mistakenly write this off as some kind of odd spam but it's not spam. A potential client writes. Hello how are you? Simply to see if you are going to respond? If you don't respond, why should they take the time to write a long email about their project details a quick Hello, How can I help you is all you need to get the conversation rolling. One final note on client interaction. Since most of your clients will communicate with you over email only and many of them speak english as a second language. Always assume they intend to be polite, email can be tricky since we can't hear a person's voice or see their facial expression. This means we can easily miss their intention and if someone speaks english as a second language they might use a sentence structure that appears rude, always treat your clients as if they intend well and you'll have happy clients returning over and over in the next lesson, we are going to continue with client interaction, expectations and delivery.
Class Materials
Bonus Materials with Purchase
Ratings and Reviews
Joe Wiese
Keith Harris is an amazing teacher. His coarse is timeless. Thank you Keith. Please come up with another coarse.
Matthew Longmire
Sabrina Lungen
Student Work
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Vocals