What to do when you screw up on a project
Lesson 60 from: Sales Mastery Bootcamp for Freelancers: Sell More ServicesScott Lancaster
What to do when you screw up on a project
Lesson 60 from: Sales Mastery Bootcamp for Freelancers: Sell More ServicesScott Lancaster
Lesson Info
60. What to do when you screw up on a project
Lessons
Getting over the fear of rejection
04:23 2Why you should leave a Zoom call after 3 minutes
04:24 3How to never chase clients ever again
04:13 4How not to feel nervous on sales calls
05:23 5How to not take it personal
05:46 6Slow & Steady vs Fast & Many
06:11 7The importance of being accountable
04:12 8The importance of being invested and excited
04:56Understanding the difference between features VS benefits
04:48 10Assignment - Mindset & Motivation segment
02:39 11Helpful Doctor Approach
03:58 12Breathing method for better sales calls
02:40 13Managing your clients’ expectations
07:41 14How to smartly discover your clients’ budget
05:29 15How to come across as more confident
09:18 16How to improve your pacing
04:19 17How to structure a sales call
09:28 18Ghost Opening Method
04:18 19High converting sales funnel
09:17 20Shock Method
04:41 21The Halo Effect
03:04 22Organizing portfolio to win more clients
03:23 23Build trust using science
02:42 24Showing calendar during call
03:57 25Building unbreakable rapport
04:33 26Sharing relevant stories
02:44 27Using numbers to make prices make sense
03:21 28Using urgency and scarcity
04:38 29The parrot and captain technique
03:31 30Using FOMO
02:51 31The power of mirroring
04:38 32Always put your clients’ needs first
03:34 33Assignment for sales techniques
01:53 34The one who cares least wins
03:27 35How to price your services
06:38 36Handling clients who are bullying you
04:11 37Connecting with clients’ dreams
04:07 38How to use trial closes and assumptive selling
03:17 39How to overcome challenging objections
08:20 40When to mention pricing
03:59 41Assignment for negotiation techniques
01:22 42How to get video testimonials for your website
03:53 43Setting up automated Calendly meetings
02:35 44How to strategically improve your website using Hotjar
02:23 45How to get more clients
05:02 46How to get clients to pay more
04:34 47Do you need to be liked as a salesperson?
02:56 483 reasons why freelancers lose sales
05:27 49What makes a good vs bad salesperson
02:44 50How many options should you give clients?
01:32 51How to know when a client just wants a discount
02:40 52How to know when a client is interested in your service
02:00 53When a client doesn't reply
03:28 54How to practice your sales techniques
03:04 55How to ask high-quality questions
02:48 56Which social media platform is best for getting clients
03:54 57Which social proof is best for winning new clients
03:27 58How I sold a 10k website with one single email
02:58 59How to manage prospects and follow-ups
04:14 60What to do when you screw up on a project
02:38 61How to handle a client who wants a refund
04:10 62When a client wants lots of revisions
03:32 63How to spot a nightmare client
02:17 64How long should you small talk?
01:07 65Should you spend time creating proposals?
01:35 66How to get a sale without being too pushy
01:22 67What to do when a client says you are too expensive
03:46 68Assignment - common questions
01:32 69Realizing who your most valuable customer is
03:32 70How to use discounts to charge more
01:53 71Price anchoring technique
02:43 72Creating product flow and product expansion
02:34 73How to win client loyalty for the long term
01:09 74Last assignment project
04:14Lesson Info
What to do when you screw up on a project
What to do when you screw up on a project. Now, this is a very easy question to answer. And it's ultimately take accountability every time, be unapologetically accountable to the point where you manage every single aspect of the project. And what you'll find is the first couple of times you do it, you feel like this wasn't my fault, this wasn't my fault. But, you know, it's not really my responsibility be accountable. Now, this doesn't mean do a lot of work for free, not at all. But what it does mean is when you get an opportunity to be accountable and manage something and take responsibility, take it because you're either gonna learn something and win the client's trust or you're gonna figure out what you need to learn. So you can learn in the future. And ultimately, there's no negative outcome. Well, mostly, especially in a freelance setting anyway, where you can take more accountability and responsibility and say, you know, let me manage this, I'll take care of this and then do it. ...
And for the client to look at you in a more negative way, it's very, very unlikely. I've just had a client for example, at the moment, who we're currently figuring out how to solve it, where the client added something to their website, like a translator, for example, from English to Italian. And because of adding that translator, it's kind of screwed up the navigation bar. Now, I know deep down that because he changed the translator, it's impacted the rest of the website. So it's not something that I've did, but I'm still going to be accountable and responsible and fix his problem because that is what a great service provider does. They help clients in need. And this doesn't mean that you roll over backwards and you literally do everything possible for a client without getting paid for it. But he's already paid me very, very well for the website development service. And I want to make sure we end on a good note, even though I know for a fact that he's not going to work with me again because of some other instances. And so regardless, always be accountable, even in the worst possible situation. When you know, for a fact, you cannot get anything in return, always be accountable for what you do, stand behind your work, be proud. And if you make a mistake, own up to it, own up to it. And I guarantee you, they will look at you more favorably and they will not crucify you for being honest and being transparent and actually saying, you know, listen, I hold my hands up, this isn't what we expected. I'm gonna make it right end of story. Think about that whenever you come into a situation and always, always, always look to be accountable and responsible for everything that you are personally in control of. I hope this little quick lesson was helpful and I'll see you in the next one.