What to Do When a Client Doesn't Reply
Lesson 48 from: Fiverr Pro BootcampScott Lancaster
What to Do When a Client Doesn't Reply
Lesson 48 from: Fiverr Pro BootcampScott Lancaster
Lesson Info
48. What to Do When a Client Doesn't Reply
Lessons
Fiverr Pro Bootcamp
1Introduction to the Program
06:52 2Fiverr Seller Levels
11:17 3Pros & Cons of Fiverr
09:41 4Follow These Rules or Get Banned on Fiverr
07:02 5How to Attract High-Quality Clients
14:49 6How to Spot Nightmare Clients
13:31 7Keeping Your Response Time Low
03:42Using Promoted Gigs on Fiverr
05:42 9Overview of the Fiverr Dashboard
08:51 10Taking a Break from Fiverr
03:46 11Seller Plus Program - Is It Worth It?
02:04 12Fiverr Analytics
03:39 13Getting Your First Fiverr Sale
04:23 14The Perfect Profile Picture
03:04 15Service Provider vs. Helpful Doctor
05:46 16Profile Description
02:43 17Sharing Skills on Your Profile
02:01 18Linking to Other Accounts
02:33 19Showcasing Your Education
02:56 20Niching Down as a Freelancer
01:55 21Strategically Deciding Which Services You Will Offer
04:06 22How Long Do You Have to Wait to Apply for Fiverr Pro
02:25 23Preparing to Apply for Fiverr Pro
05:35 24The Fiverr Pro Application Process
04:54 25What Happens Once You're Accepted onto Fiverr Pro
02:12 26Dealing with Anxiety as a Freelancer
06:34 27Handling Imposter Syndrome as a Freelancer
04:36 28How to Not Get Stressed with Managing Lots of Projects
05:19 29Creating the Perfect Gig Title
01:57 30Writing the Perfect Gig Description
02:48 31Creating the Perfect Gig Video
02:25 32Creating the Perfect Gig Thumbnail
02:01 33Pricing Your Packages with Anchor Pricing
04:27 34Finding the Perfect Gig Tags
01:55 35Showcasing Your Work as Part of Your Portfolio
01:51 36Custom Gigs
04:41 37Milestone Gigs
02:47 38Setting Up Requirements Properly
03:56 39Manage Clients Like a Fiverr Pro
03:46 40How to Have a Successful Sales Call
08:32 41Setting Up Quick Responses
05:30 42Linking Up Calendly with Your Fiverr Profile
04:54 43Using Positive Reviews to Get More High-Quality Clients
04:54 44How to Tackle Negative Reviews and Turn Them into Positive Ones
13:55 45How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
07:30 46Balancing Quality with Quantity
03:43 47How to Sell Services on Fiverr at a Premium
05:24 48What to Do When a Client Doesn't Reply
06:31 49What to Do When a Client Wants to Cancel the Order
08:18 50The Snowballing Method - Keeping Orders in Queue
04:38 51How to Get Favorites on Fiverr
01:28 52Upselling, Cross-Selling and Building Long-Term Client Relationships
04:42 53Brand & Portfolio Building
04:00 54Creating a Professional Email Template
01:23 55Project Management Made Easy with Notion
07:30 56How to Stay Focused While Working Remotely
06:51 57How to Travel While Freelancing
05:42 58Tracking & Growing Your Net Worth
02:04 59My Personal Journey Becoming a Freelancer
11:46 60When to Go Full-Time as a Freelancer
06:25 61Investment Strategies for Each Stage of Your Freelance Journey
04:50 62The Legal Side (NDAs, Contracts and Licenses)
02:59 63Final Thoughts
02:01Introduction to the Program
Lesson Info
What to Do When a Client Doesn't Reply
So what do you do if a client doesn't reply or answer any of your messages? Well, this is a situation. I found myself in a fair few times within the fiber platform. Now, this is for a multitude of different reasons. One of which is the one star review situation which I mentioned a little bit earlier on in the course, but sometimes it's just our mind playing tricks on us. So for example, I was in a situation where a client did not answer me for a week or week and a half. So I was understandably getting a little bit worried. I didn't know if they'd seen the presentation just being like, you know, this is the worst thing I've ever seen in my entire life. And you know, it was getting a little bit unnerving and I was feeling a little bit anxious and worried. So after around three days, I messaged again and again, just to say, listen, I hope everything's ok. I hope everything's all right. I hope you're safe and well and out of the blue, I got a message from, I think her name was Sarah. I can...
't remember basically saying that she'd been rushed into hospital and something happens and she'd obviously not been able to get in contact with me, but she loved the presentation. She loved all the ideas. She is making a fast recovery and we'll have a meeting next week. So we had a meeting and I was obviously wanting to make sure that she was ok and make sure that obviously she took as long as she needed to actually review the document properly because she had a bit of a stressful week the week before. And she was so thankful for me not putting any pressure on her, not trying to close the gig, not trying to just get paid. And that was simply for me actually putting her first as opposed to just thinking about myself. And I know I keep saying this, but there are only two things as a freelancer that you can actually do within your control. One is to just try your best sometimes and I can definitely speak, you know, personally in regards to this, when I was just starting out as a freelancer, I would, you know, I would try my best but II I wouldn't do 100%. I'd maybe do 95% just in case, maybe it's a little protection trigger for my ego. I could say, oh, I didn't put in 100%. So, you know, maybe that's why, you know, they didn't like it. You know, if I put in 100% and they didn't like it, then that would be my fault. But if I only put in 95% then it's not as much my fault. I can kind of have a little bit of a, you know, an escape route. That is actually the stupidest thing I have ever thought and done. It only lasted for, you know, kind of a couple of months until it really kind of drilled home that you have to put in 110 per cent with everything that you do, whether it be freelancing or anything else. And this completely shifted the level of work that I was doing no longer was I keeping this little kind of safety net. When I was delivering work, I was putting everything I was going all in everything that I was doing, not just in freelancing, but in every aspect of my life, work out everything. And what happens when you do that is your mind just shifts. It is no longer an option to, you know, be unaccountable for your actions and what you are putting forward on the table. Unless if a client comes up to me and says, listen, I know you've put in 100 per cent with these names, but they're just not resonating. They're just not kind of feeling right. That's my job then to jump in and be accountable and say, ok, these names are not working at the moment. Let's go through them and actually find out why they're not resonating what you don't like about them. And maybe, you know, we might get lucky and find something that you actually like about, you know, one particular name or two particular names, et cetera, et cetera. When you take accountability and really try your best, it can be earth moving, you can completely shift everyone's perception of, you know, how much effort you're actually putting in and the difference between 95 per cent and per cent or, you know, 110 per cent is astronomical. It's not just 5%. It's, it's the whole thing. So yeah, that's the first thing of just trying your best and making sure that you keep that under your control at all times and be mindful of what you're doing. And the second thing is to always put the client first under no circumstances. Should you ever be thinking about yourself? They care about the result that they want to achieve. And, you know, like situations when Sarah didn't get back to me for 7 to 10 days, I was worried about me and I didn't think about what could have happened to her, but thankfully, I was, you know, experienced enough to, you know, be constantly asking, listen. I hope you're ok. I hope you're all right. Um You know, I hope you're safe, et cetera, et cetera. And you know, these things mean a lot to a client. It's not just a case of, ok, let's deliver the audio as soon as possible and then get gone and then, you know, I never have to speak to you again and I can just get paid and, you know, walk into the sunset with my money. Clients don't like that. I've actually got clients who've left reviews that simply state that, you know, Scott wasn't in a rush to close the order because that's actually what fiver is all about. You know, fiver is full of freelancers who just want to close the order, get paid as soon as possible and move on to the next client as fast as possible. People don't like working with people like that. It is slimy and it's not professional and, you know, it's, it, it, it, it's a, it's a long game and you need to play it like a long game. So what do you actually do actively if a client doesn't reply? Well, it's as simple as just following up, make sure that you follow up every day. And, you know, if they say, you know, I need a little bit more time to say, listen, take your time. You know, you don't have to race through everything when it comes to, you know, creative work or any type of service that you're providing unless there's a deadline to hit. And even then, you know, there's a client who said to me once, you know, I need this done by Thursday and I said, just out of curiosity, what's the reason that you need it for Thursday? And he actually said, you know, actually I don't really need it for Thursday. I would just like it for Thursday. I said, ok, let's try our best to hit it for Thursday. But if we need an extra couple of days or a day or two, is, is that ok? You know, if we, if we think it's worthwhile exploring a couple of other options, he was like, yeah, sure, why not always think about the one single thing that is going to make your client happy, getting them the result that they need, it takes an extra day or two, communicate with them and actually have that discussion with them. Don't just take an extra two days and then hope that they understand because they won't, they'll be super annoyed. So manage the expectations of your client, make sure that if they don't reply, you follow up with them and you don't just leave them in the lurch and just focus on the other client which is answering you and taking lots of revisions, et cetera, et cetera. Make sure that you always follow up and make sure if they don't reply that you're professional and that you put their interests first. I really hope that this lesson was helpful and I cannot wait to see you in the next one. See you soon.