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Manage Clients Like a Fiverr Pro

Lesson 39 from: Fiverr Pro Bootcamp

Scott Lancaster

Manage Clients Like a Fiverr Pro

Lesson 39 from: Fiverr Pro Bootcamp

Scott Lancaster

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Lesson Info

39. Manage Clients Like a Fiverr Pro

<b>Master techniques for managing client relationships and expectations professionally.</b>

Lessons

Class Trailer

Fiverr Pro Bootcamp

1

Introduction to the Program

06:52
2

Fiverr Seller Levels

11:17
3

Pros & Cons of Fiverr

09:41
4

Follow These Rules or Get Banned on Fiverr

07:02
5

How to Attract High-Quality Clients

14:49
6

How to Spot Nightmare Clients

13:31
7

Keeping Your Response Time Low

03:42
8

Using Promoted Gigs on Fiverr

05:42
9

Overview of the Fiverr Dashboard

08:51
10

Taking a Break from Fiverr

03:46
11

Seller Plus Program - Is It Worth It?

02:04
12

Fiverr Analytics

03:39
13

Getting Your First Fiverr Sale

04:23
14

The Perfect Profile Picture

03:04
15

Service Provider vs. Helpful Doctor

05:46
16

Profile Description

02:43
17

Sharing Skills on Your Profile

02:01
18

Linking to Other Accounts

02:33
19

Showcasing Your Education

02:56
20

Niching Down as a Freelancer

01:55
21

Strategically Deciding Which Services You Will Offer

04:06
22

How Long Do You Have to Wait to Apply for Fiverr Pro

02:25
23

Preparing to Apply for Fiverr Pro

05:35
24

The Fiverr Pro Application Process

04:54
25

What Happens Once You're Accepted onto Fiverr Pro

02:12
26

Dealing with Anxiety as a Freelancer

06:34
27

Handling Imposter Syndrome as a Freelancer

04:36
28

How to Not Get Stressed with Managing Lots of Projects

05:19
29

Creating the Perfect Gig Title

01:57
30

Writing the Perfect Gig Description

02:48
31

Creating the Perfect Gig Video

02:25
32

Creating the Perfect Gig Thumbnail

02:01
33

Pricing Your Packages with Anchor Pricing

04:27
34

Finding the Perfect Gig Tags

01:55
35

Showcasing Your Work as Part of Your Portfolio

01:51
36

Custom Gigs

04:41
37

Milestone Gigs

02:47
38

Setting Up Requirements Properly

03:56
39

Manage Clients Like a Fiverr Pro

03:46
40

How to Have a Successful Sales Call

08:32
41

Setting Up Quick Responses

05:30
42

Linking Up Calendly with Your Fiverr Profile

04:54
43

Using Positive Reviews to Get More High-Quality Clients

04:54
44

How to Tackle Negative Reviews and Turn Them into Positive Ones

13:55
45

How to Encourage Clients to Write Long Positive Reviews About You on Fiverr

07:30
46

Balancing Quality with Quantity

03:43
47

How to Sell Services on Fiverr at a Premium

05:24
48

What to Do When a Client Doesn't Reply

06:31
49

What to Do When a Client Wants to Cancel the Order

08:18
50

The Snowballing Method - Keeping Orders in Queue

04:38
51

How to Get Favorites on Fiverr

01:28
52

Upselling, Cross-Selling and Building Long-Term Client Relationships

04:42
53

Brand & Portfolio Building

04:00
54

Creating a Professional Email Template

01:23
55

Project Management Made Easy with Notion

07:30
56

How to Stay Focused While Working Remotely

06:51
57

How to Travel While Freelancing

05:42
58

Tracking & Growing Your Net Worth

02:04
59

My Personal Journey Becoming a Freelancer

11:46
60

When to Go Full-Time as a Freelancer

06:25
61

Investment Strategies for Each Stage of Your Freelance Journey

04:50
62

The Legal Side (NDAs, Contracts and Licenses)

02:59
63

Final Thoughts

02:01

Introduction to the Program

Lesson Info

Manage Clients Like a Fiverr Pro

So how do you manage clients like a fiber pro? Well, there are some rules that you should follow if you want to manage your client's expectations and make sure that you get those five star reviews that every fiber freelancer wants to achieve. Now, if you really want to manage clients properly, expectation is going to be key. So the first step to that is to make sure exactly what your client is expecting and then to try to over deliver wherever possible. A really simple example of this is within my packages of five brand names. I usually add a couple of extra brand names in there just for good measure just to give them a few other variations. And just to show that I really care about them getting the result that they want. Another example of this is making sure that you actually understand exactly when your client is expecting the gig to be delivered. For example, if they have already discussed that they have a deadline which is 48 hours and the gig is seven days long, you need to under...

stand and, and manage that expectation to let them know that listen, our process takes a minimum of five days to complete. So if you want to have the deliverables done in 48 hours, that's fine. But it's not going to be us that you need to work with. You need to work with somebody else. But if you're willing to wait five days and really get things done properly, then we might be the right people for you. So think about that, that is something you need to really discuss with your client and make sure that you're on the same page. You are sometimes going to have difficult conversations with clients and tell them that something isn't particularly possible that they want or need. And this is just a simple case of you telling them that what they are wanting is unrealistic based on your processes and the results that you think that you can achieve. And if you think that being realistic, then don't work with them, it's not worth your time and effort and it's not worth the stress. The only time a client is ever going to be disappointed is when their expectations are not met. So if you do not meet the delivery date and the expectations that are set there, that's going to be a problem. You do not meet their expectations in regard to communication that is going to be a problem. And if you do not meet their expectations in regard to quality, that's also going to be a huge problem. But if those three things. There are very few things that you can actually do wrong as a freelancer. So focus on hitting those three and you should be ok. Now, one thing I've mentioned a couple of times in this course is that if anything happens in your personal life or if something comes up and you need to refine things, always have a to buffer there within the project just so you can have that peace of mind that you can always deliver on time and to the highest quality. And that just allows you to always make sure that you are honest and transparent with your clients at all times. And it also just establishes a certain level of trust if you can deliver earlier or even on time, which is the standard that they are expecting or even higher. So you can even exceed their expectations, which we'll talk a little bit more about later on. In the course, it just sets a certain standard which your client will be to start to expect from you every single time they work with you both now and in future. Now, one thing which I think is pretty standard, but a lot of freelancers that I've worked with through the fiber platform do tend to forget this is to keep clients updated at all times, even if you're popping them a little message, just to say, listen, just a really quick update in regards to your website logo design, whatever, but things are going really well. I just need a couple of extra days just to tie things up and really get things in place. I'm not 100 per cent happy with how things are right now, but I'll update you as soon as things are ready. If you have any questions in the meantime, please let me know. I'm here to support you. Those messages go a really long way and it just gives your client peace of mind that you are on the pulse, you're professional and you are keeping them up to date at all times. Now, later on in the course, we are going to be diving in deeper in regards to how to manage clients and how to manage your expectations and even exceed them. So we can get those five star reviews that we are looking for on the fiber platform. But in this particular lesson, I hope it's been helpful and I look forward to seeing you in the next one.

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