Lesson Info
39. Manage Clients Like a Fiverr Pro
Lessons
Introduction to the Program
06:52 2Fiverr Seller Levels
11:17 3Pros & Cons of Fiverr
09:41 4Follow These Rules or Get Banned on Fiverr
07:02 5How to Attract High-Quality Clients
14:49 6How to Spot Nightmare Clients
13:31 7Keeping Your Response Time Low
03:42Using Promoted Gigs on Fiverr
05:42 9Overview of the Fiverr Dashboard
08:51 10Taking a Break from Fiverr
03:46 11Seller Plus Program - Is It Worth It?
02:04 12Fiverr Analytics
03:39 13Getting Your First Fiverr Sale
04:23 14The Perfect Profile Picture
03:04 15Service Provider vs. Helpful Doctor
05:46 16Profile Description
02:43 17Sharing Skills on Your Profile
02:01 18Linking to Other Accounts
02:33 19Showcasing Your Education
02:56 20Niching Down as a Freelancer
01:55 21Strategically Deciding Which Services You Will Offer
04:06 22How Long Do You Have to Wait to Apply for Fiverr Pro
02:25 23Preparing to Apply for Fiverr Pro
05:35 24The Fiverr Pro Application Process
04:54 25What Happens Once You're Accepted onto Fiverr Pro
02:12 26Dealing with Anxiety as a Freelancer
06:34 27Handling Imposter Syndrome as a Freelancer
04:36 28How to Not Get Stressed with Managing Lots of Projects
05:19 29Creating the Perfect Gig Title
01:57 30Writing the Perfect Gig Description
02:48 31Creating the Perfect Gig Video
02:25 32Creating the Perfect Gig Thumbnail
02:01 33Pricing Your Packages with Anchor Pricing
04:27 34Finding the Perfect Gig Tags
01:55 35Showcasing Your Work as Part of Your Portfolio
01:51 36Custom Gigs
04:41 37Milestone Gigs
02:47 38Setting Up Requirements Properly
03:56 39Manage Clients Like a Fiverr Pro
03:46 40How to Have a Successful Sales Call
08:32 41Setting Up Quick Responses
05:30 42Linking Up Calendly with Your Fiverr Profile
04:54 43Using Positive Reviews to Get More High-Quality Clients
04:54 44How to Tackle Negative Reviews and Turn Them into Positive Ones
13:55 45How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
07:30 46Balancing Quality with Quantity
03:43 47How to Sell Services on Fiverr at a Premium
05:24 48What to Do When a Client Doesn't Reply
06:31 49What to Do When a Client Wants to Cancel the Order
08:18 50The Snowballing Method - Keeping Orders in Queue
04:38 51How to Get Favorites on Fiverr
01:28 52Upselling, Cross-Selling and Building Long-Term Client Relationships
04:42 53Brand & Portfolio Building
04:00 54Creating a Professional Email Template
01:23 55Project Management Made Easy with Notion
07:30 56How to Stay Focused While Working Remotely
06:51 57How to Travel While Freelancing
05:42 58Tracking & Growing Your Net Worth
02:04 59My Personal Journey Becoming a Freelancer
11:46 60When to Go Full-Time as a Freelancer
06:25 61Investment Strategies for Each Stage of Your Freelance Journey
04:50 62The Legal Side (NDAs, Contracts and Licenses)
02:59 63Final Thoughts
02:01Lesson Info
Manage Clients Like a Fiverr Pro
So how do you manage clients like a fiber pro? Well, there are some rules that you should follow if you want to manage your client's expectations and make sure that you get those five star reviews that every fiber freelancer wants to achieve. Now, if you really want to manage clients properly, expectation is going to be key. So the first step to that is to make sure exactly what your client is expecting and then to try to over deliver wherever possible. A really simple example of this is within my packages of five brand names. I usually add a couple of extra brand names in there just for good measure just to give them a few other variations. And just to show that I really care about them getting the result that they want. Another example of this is making sure that you actually understand exactly when your client is expecting the gig to be delivered. For example, if they have already discussed that they have a deadline which is 48 hours and the gig is seven days long, you need to under...
stand and, and manage that expectation to let them know that listen, our process takes a minimum of five days to complete. So if you want to have the deliverables done in 48 hours, that's fine. But it's not going to be us that you need to work with. You need to work with somebody else. But if you're willing to wait five days and really get things done properly, then we might be the right people for you. So think about that, that is something you need to really discuss with your client and make sure that you're on the same page. You are sometimes going to have difficult conversations with clients and tell them that something isn't particularly possible that they want or need. And this is just a simple case of you telling them that what they are wanting is unrealistic based on your processes and the results that you think that you can achieve. And if you think that being realistic, then don't work with them, it's not worth your time and effort and it's not worth the stress. The only time a client is ever going to be disappointed is when their expectations are not met. So if you do not meet the delivery date and the expectations that are set there, that's going to be a problem. You do not meet their expectations in regard to communication that is going to be a problem. And if you do not meet their expectations in regard to quality, that's also going to be a huge problem. But if those three things. There are very few things that you can actually do wrong as a freelancer. So focus on hitting those three and you should be ok. Now, one thing I've mentioned a couple of times in this course is that if anything happens in your personal life or if something comes up and you need to refine things, always have a to buffer there within the project just so you can have that peace of mind that you can always deliver on time and to the highest quality. And that just allows you to always make sure that you are honest and transparent with your clients at all times. And it also just establishes a certain level of trust if you can deliver earlier or even on time, which is the standard that they are expecting or even higher. So you can even exceed their expectations, which we'll talk a little bit more about later on. In the course, it just sets a certain standard which your client will be to start to expect from you every single time they work with you both now and in future. Now, one thing which I think is pretty standard, but a lot of freelancers that I've worked with through the fiber platform do tend to forget this is to keep clients updated at all times, even if you're popping them a little message, just to say, listen, just a really quick update in regards to your website logo design, whatever, but things are going really well. I just need a couple of extra days just to tie things up and really get things in place. I'm not 100 per cent happy with how things are right now, but I'll update you as soon as things are ready. If you have any questions in the meantime, please let me know. I'm here to support you. Those messages go a really long way and it just gives your client peace of mind that you are on the pulse, you're professional and you are keeping them up to date at all times. Now, later on in the course, we are going to be diving in deeper in regards to how to manage clients and how to manage your expectations and even exceed them. So we can get those five star reviews that we are looking for on the fiber platform. But in this particular lesson, I hope it's been helpful and I look forward to seeing you in the next one.