How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
Lesson 45 from: Fiverr Pro BootcampScott Lancaster
How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
Lesson 45 from: Fiverr Pro BootcampScott Lancaster
Lesson Info
45. How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
Lessons
Fiverr Pro Bootcamp
1Introduction to the Program
06:52 2Fiverr Seller Levels
11:17 3Pros & Cons of Fiverr
09:41 4Follow These Rules or Get Banned on Fiverr
07:02 5How to Attract High-Quality Clients
14:49 6How to Spot Nightmare Clients
13:31 7Keeping Your Response Time Low
03:42Using Promoted Gigs on Fiverr
05:42 9Overview of the Fiverr Dashboard
08:51 10Taking a Break from Fiverr
03:46 11Seller Plus Program - Is It Worth It?
02:04 12Fiverr Analytics
03:39 13Getting Your First Fiverr Sale
04:23 14The Perfect Profile Picture
03:04 15Service Provider vs. Helpful Doctor
05:46 16Profile Description
02:43 17Sharing Skills on Your Profile
02:01 18Linking to Other Accounts
02:33 19Showcasing Your Education
02:56 20Niching Down as a Freelancer
01:55 21Strategically Deciding Which Services You Will Offer
04:06 22How Long Do You Have to Wait to Apply for Fiverr Pro
02:25 23Preparing to Apply for Fiverr Pro
05:35 24The Fiverr Pro Application Process
04:54 25What Happens Once You're Accepted onto Fiverr Pro
02:12 26Dealing with Anxiety as a Freelancer
06:34 27Handling Imposter Syndrome as a Freelancer
04:36 28How to Not Get Stressed with Managing Lots of Projects
05:19 29Creating the Perfect Gig Title
01:57 30Writing the Perfect Gig Description
02:48 31Creating the Perfect Gig Video
02:25 32Creating the Perfect Gig Thumbnail
02:01 33Pricing Your Packages with Anchor Pricing
04:27 34Finding the Perfect Gig Tags
01:55 35Showcasing Your Work as Part of Your Portfolio
01:51 36Custom Gigs
04:41 37Milestone Gigs
02:47 38Setting Up Requirements Properly
03:56 39Manage Clients Like a Fiverr Pro
03:46 40How to Have a Successful Sales Call
08:32 41Setting Up Quick Responses
05:30 42Linking Up Calendly with Your Fiverr Profile
04:54 43Using Positive Reviews to Get More High-Quality Clients
04:54 44How to Tackle Negative Reviews and Turn Them into Positive Ones
13:55 45How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
07:30 46Balancing Quality with Quantity
03:43 47How to Sell Services on Fiverr at a Premium
05:24 48What to Do When a Client Doesn't Reply
06:31 49What to Do When a Client Wants to Cancel the Order
08:18 50The Snowballing Method - Keeping Orders in Queue
04:38 51How to Get Favorites on Fiverr
01:28 52Upselling, Cross-Selling and Building Long-Term Client Relationships
04:42 53Brand & Portfolio Building
04:00 54Creating a Professional Email Template
01:23 55Project Management Made Easy with Notion
07:30 56How to Stay Focused While Working Remotely
06:51 57How to Travel While Freelancing
05:42 58Tracking & Growing Your Net Worth
02:04 59My Personal Journey Becoming a Freelancer
11:46 60When to Go Full-Time as a Freelancer
06:25 61Investment Strategies for Each Stage of Your Freelance Journey
04:50 62The Legal Side (NDAs, Contracts and Licenses)
02:59 63Final Thoughts
02:01Introduction to the Program
Lesson Info
How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
So as you've probably seen in my previous lesson, you know, I've got a lot of five star reviews on my profile that are very well written and they are written with a lot of care. The clients really put a lot of thought into what they write when they leave a review on my profile. So how do I do that? Well, there are a few things that I like to do throughout the process of working with clients to make sure that I build a relationship where they actually really care about what they write on my profile and I'm going to share them with you in this very video. Now, first and foremost, I want to just share the reasons why clients tend to like to leave five star reviews. Now, first and foremost, they're going to leave a five star review if they feel like they've received an incredible amount of value. So if they feel like they have had their expectations exceeded, or they have been delivered a certain amount of value that exceeds what they were expecting, then ultimately, they're going to leave...
a five star review. It goes without doubt. It is one of those things that just is very important. When you are providing a service, you need to make sure that you deliver more than what the client is expecting. So you can really make sure that you give them the best possible experience. And then another thing is you need to make sure you get them a good result, right? So for example, if I'm offering a brand naming service and I'm not good at creating brand names, then that's going to obviously result in some issues, right? You need to make sure that you're very good at what you do. And that is one of the reasons why I state, you know, previously in, you know, lessons beforehand in this course that you should focus on being, you know, a freelancer who has a single occupation or is very, very good or, you know, one of the best in the world at one particular thing I strive every single day to be one of the best freelancers in the world and one of the best brand naming experts in the world to help my clients find the best result for that particular business and situation. So by focusing all your energy on one single thing, you manage to get extremely competent and extremely good at achieving results within that particular area, which then results in more five star reviews and it ultimately results in you becoming extremely good at that particular area of expertise. Now, two of the things really help to get five star reviews is to include your client in the process. This is something which I personally feel really helps. I think that clients who pay a certain amount don't want you. Well, pretty much any clients, to be honest, they don't want to just be handed something and for it not to feel like theirs, I think that a lot of clients that I've worked with have wanted to be included in the process. So that at the end of the day, it actually feels like they've been given something which they've been a part of. And lastly, I think it's just a case of being likable. Um, you know, I think that, you know, I'm actually quite an introverted person, but when I'm speaking to a client, you know, I try to be as, as nice as possible as professional as possible. But also, you know, I ask about my client's families. I have a client at the moment called Manuel, who I'm helping, you know, build his brand and his website and we've done the brand naming, we've done his branding, we've done, you know, his website. And before we even talk about business, we talk about his family. He's got a little girl who's around four months old now and obviously I'm expecting my first little boy. So, you know, obviously we, we're sharing stories in regards to, you know, what it's like being a parent, you know what he's struggling with being a dad, what? He's good at being a dad, all these things and when you build these personal relationships, it just makes it extremely obvious that your client is not going to go anywhere else. It just makes it extremely easy for them to hire you again because you're not just working with a client anymore. You're kind of working with a friend as cheesy as it sounds and you do make friends with these people, even though they're paying you, you are still kind of emotionally invested in their success, which is actually really nice. Now, one of the things which is kind of like the most basic pieces of advice that you're ever going to get from any course anywhere, but just make sure you listen to your clients, make sure that you really, really listen to what they want, make sure that you guide them the best possible way that you can and make sure that you have difficult decisions sometimes and say, listen, you know, there are sometimes with clients that say, you know, I really want the brand to be green. Ok? This is just a really stupid example, but I really want the brand to be green and I'll say them, ok, what's the reason that you want the brand to be green? Is there a reason behind that or is it just your personal preference? Let me know because ultimately you're going to make the decision for your brand. Ok? You're the captain of the ship, I want to understand that if we're going to be making a decision like that, I want to make sure that we are really truly understanding why we're making that decision so that we're not just making a decision based on your personal preferences and what you like personally, but what's going to work best for your business? Is that ok? If we have that conversation, you know, any client who is respectful and any client who is actually interested in their business doing well, is going to listen to that conversation. If they still want to color their brand green, then fine, that's it. You know, you just have to guide them in the best possible way that you can. But ultimately, if you speak to them in a way is respectful and professional, you're going to be able to guide them and actually give them a better experience overall, which is going to end up with a better result in the very end of the process anyway. And one of the things is really important and again, it seems like basic advice, but it actually isn't, it's actually really, really useful is to just be as honest and transparent with the client and never be scared to ask them difficult questions much. Like I've just mentioned a little bit earlier on in this lesson, you know, if a client is, for example, you know, trying to decide between two logos, which literally just happened with Manuel, which I've just been talking about with a little girl. He was basically struggling to decide between two different logos that we developed for his brand name. And I said, listen, I'll be completely honest with you. Is that ok? He said, yeah, I said, I really like these two logos and you know, I know that you, you know, you can probably pick one of them and you'll be very happy, but there's something about the little icon on top of the eye, which just doesn't sit right with me. Is it ok? If I take the weekend just to look at a couple of other options. And this was before he even mentioned the dot above the eye on either of the logos and what that says is it says, listen, I care about your project just as much as you and that speaks volumes. So if you can actually showcase that you actually give a crap about your client's end result and your client's business and you can be seen as a partner instead of just a service provider, they're going to give you that trust and they're going to be transparent and authentic and they're going to give you the benefit of the doubt, they're going to actually value what you say to them. And I think that if you follow everything that I've just mentioned in this particular lesson, but also the rest of the course as well. Five star reviews are never going to be a problem for you ever. And they're always going to be more than happy to write that really long. Nice meat, the review for you, which is going to help you get higher quality clients later on in the future because ultimately, they know that you've put your heart and soul into the project and most of the time, that's what truly matters as well as getting obviously a great result for them as well. I really hope that this lesson was helpful. It sure would have been helpful for me when I was first starting my freelance journey. So I will see you in the next one, see you soon.