Follow These Rules or Get Banned on Fiverr
Lesson 4 from: Fiverr Pro BootcampScott Lancaster
Follow These Rules or Get Banned on Fiverr
Lesson 4 from: Fiverr Pro BootcampScott Lancaster
Lesson Info
4. Follow These Rules or Get Banned on Fiverr
Lessons
Fiverr Pro Bootcamp
1Introduction to the Program
06:52 2Fiverr Seller Levels
11:17 3Pros & Cons of Fiverr
09:41 4Follow These Rules or Get Banned on Fiverr
07:02 5How to Attract High-Quality Clients
14:49 6How to Spot Nightmare Clients
13:31 7Keeping Your Response Time Low
03:42Using Promoted Gigs on Fiverr
05:42 9Overview of the Fiverr Dashboard
08:51 10Taking a Break from Fiverr
03:46 11Seller Plus Program - Is It Worth It?
02:04 12Fiverr Analytics
03:39 13Getting Your First Fiverr Sale
04:23 14The Perfect Profile Picture
03:04 15Service Provider vs. Helpful Doctor
05:46 16Profile Description
02:43 17Sharing Skills on Your Profile
02:01 18Linking to Other Accounts
02:33 19Showcasing Your Education
02:56 20Niching Down as a Freelancer
01:55 21Strategically Deciding Which Services You Will Offer
04:06 22How Long Do You Have to Wait to Apply for Fiverr Pro
02:25 23Preparing to Apply for Fiverr Pro
05:35 24The Fiverr Pro Application Process
04:54 25What Happens Once You're Accepted onto Fiverr Pro
02:12 26Dealing with Anxiety as a Freelancer
06:34 27Handling Imposter Syndrome as a Freelancer
04:36 28How to Not Get Stressed with Managing Lots of Projects
05:19 29Creating the Perfect Gig Title
01:57 30Writing the Perfect Gig Description
02:48 31Creating the Perfect Gig Video
02:25 32Creating the Perfect Gig Thumbnail
02:01 33Pricing Your Packages with Anchor Pricing
04:27 34Finding the Perfect Gig Tags
01:55 35Showcasing Your Work as Part of Your Portfolio
01:51 36Custom Gigs
04:41 37Milestone Gigs
02:47 38Setting Up Requirements Properly
03:56 39Manage Clients Like a Fiverr Pro
03:46 40How to Have a Successful Sales Call
08:32 41Setting Up Quick Responses
05:30 42Linking Up Calendly with Your Fiverr Profile
04:54 43Using Positive Reviews to Get More High-Quality Clients
04:54 44How to Tackle Negative Reviews and Turn Them into Positive Ones
13:55 45How to Encourage Clients to Write Long Positive Reviews About You on Fiverr
07:30 46Balancing Quality with Quantity
03:43 47How to Sell Services on Fiverr at a Premium
05:24 48What to Do When a Client Doesn't Reply
06:31 49What to Do When a Client Wants to Cancel the Order
08:18 50The Snowballing Method - Keeping Orders in Queue
04:38 51How to Get Favorites on Fiverr
01:28 52Upselling, Cross-Selling and Building Long-Term Client Relationships
04:42 53Brand & Portfolio Building
04:00 54Creating a Professional Email Template
01:23 55Project Management Made Easy with Notion
07:30 56How to Stay Focused While Working Remotely
06:51 57How to Travel While Freelancing
05:42 58Tracking & Growing Your Net Worth
02:04 59My Personal Journey Becoming a Freelancer
11:46 60When to Go Full-Time as a Freelancer
06:25 61Investment Strategies for Each Stage of Your Freelance Journey
04:50 62The Legal Side (NDAs, Contracts and Licenses)
02:59 63Final Thoughts
02:01Introduction to the Program
Lesson Info
Follow These Rules or Get Banned on Fiverr
OK. So this is a lesson which you should not skip. So if you're here, congratulations, you're not going to get banned on fiber. But you have to follow these very strict rules. Fiber has these policies that basically want to make sure that you stay within the fiber platform. And it kind of makes sense because if fiber spending all this money on bringing clients onto the platform to work with you and then you're just working with them directly straight away. It doesn't make a lot sense them to keep you on the platform because they're not going to get a return on their marketing investment. So I'm going to go through every single thing that you should not do under any circumstances on the fiber platform or you're going to end up getting banned. And the first thing is never give your email address to a client. Now, this may seem a little bit silly, but it's actually really important that you keep all correspondence for all clients that you're working with within fiber, within the fiber pla...
tform and them. Why? So a little story is I was having a little bit of a challenge with a client a few years ago. And he was basically saying that I hadn't delivered all of the elements that I was missing tons of things. And then I had to ask fiber to look into the situation because I had delivered everything that I promised to the client weeks ago. Now, this particular client just wanted to try and get a couple of free elements from me. And this was very apparent because I had already delivered all of the elements that I had promised him and that were included in the package that he had secured. And because I'd corresponded with him through five of the entire time, they knew that they could say that I delivered everything that was promised within the gig and they basically closed the order and I was paid my money without any issues. And this is why it's really important to follow the rules within fiber. Do not under any circumstances, give your email address to them. Because if you give an email address to a client and they start asking you for things outside of the platform, you are going to get into trouble, I promise you. So keep everything inside of fiber. And if they try to give you their email address or if they maybe try to take the correspondence outside of fiber and try to speak to you outside of fiber, you should instantly tell them. We have to keep all correspondence within the fiber platform. We have to speak inside fiber, we cannot go outside the platform. It's the rules of fiber. And this goes on to the next thing that you should always do. If you do not want to be banned from fiber, it's to not be rude and always be professional. So this is something that you really need to focus on. If you're going to succeed on fiber. There are times where you are going to disagree with a client. For example, the client that I've mentioned in my previous story, who was trying to get free things out of me. I was very professional and I was extremely courteous and tried to be helpful, but I wasn't going to let him bully me and get lots of free work out of me because I value my time and this is the same thing that you have to do as well. You cannot be rude, but you can be professional and say, OK, I understand that you thought that you were going to get this, this and this and this is after I'd been on the platform for about two or three years, by the way, you can stay the client. I understand that this is what you're concerned about in the package that you secured. It says that you're going to receive this, this and this and I've delivered this, this and this. Now I'm more than happy to give you this additional element, but it's going to cost you Xy and Z so you can obviously figure out the numbers and see what makes sense to you. You can maybe give them a little discounted rate just to obviously say, listen, I'm trying to help you. I'm trying to support you. I can give you this element, but obviously it takes a little bit of time. So if you're willing to pay for the time, I'm willing to give it to you. This is something that you always have to with someone within five stay professional, never be rude. Even if the client is being a little bit challenging, just take a step back, even go away, make yourself a coffee or something, reply always in a professional and polite manner. And another thing that you should always do if you want to stay on fiber for the long term and you never want to get banned is to make sure that when you actually deliver an order, make sure you only deliver the order when all of the elements are ready. So what do I mean by that? For example, I once got a warning, I think in my first six months on fiber where I was offering a branding package. So this included a logo, business cards, color palette, brand guidelines, letterhead, email signature, everything that you could possibly need to start your brand. And I delivered the logo designs and I was going to deliver the business cards, the color palette and everything else separate in a separate message However, this is not how fiber wants you to work. When you are delivering a package, it needs to include everything in the package. And this is something which I had to learn the hardware. I got a warning from fiver about this. And ultimately, I ended up learning from that and obviously I can share this information with you now to help you. But this is something which is super important. So make sure that when you deliver the order, everything is included in the order because if the client says that the order does not include certain elements, fiver is going to come down super hard on you. So just make sure that everything is included when you actually deliver the order. Now, another thing that you should never do on fi is ask for a five star review. This is something can be seen as basically corrupting the system within fiber and trying to manipulate the system and it's not nice. You will get a money instantly if you ask for a five star review. Now there are some ways that you can basically get five star reviews without directly asking for them and we're going to be covering them later on in the course. So do not worry we have a solution for that particular circumstance but never ask for a five star review directly because it's always going to end up in getting a warning from the fiber policy team. Now this should be pretty obvious by now. But the last thing that you should never do on fiber if you don't want to be banned is to ask for outside of fiber. Now, if a client works with you through fiber and then maybe find your website from searching you online, then ends up working with you directly. That's a little bit different. But what you should never do on fiber is basically say, oh can we work outside of fiber or can you pay me outside of fiber that isn't suitable for the fiber platform? They will give you a warning. They will be watching you for the next few weeks to see if you do anything like that again. So please do not ask for any sort of payment or to link up or to do anything outside the fiber platform, especially when you're a new seller or a level one seller. You need to be on your best behavior, especially since you're just starting on the platform and they're not even sure if they trust you yet. So I know the things in this lesson may seem really basic. But if you do any of these things, it could really harm your fiber profile. We want to make sure that you're here for the long term. So make sure you follow those rules and I'll see you in the next lesson.