Effective Communication Tools
Lesson 20 from: Don't Get Pushed Around: An Introvert's Guide to Getting What You Need at WorkIlise Benun
Effective Communication Tools
Lesson 20 from: Don't Get Pushed Around: An Introvert's Guide to Getting What You Need at WorkIlise Benun
Lessons
Introduction to Workshop
06:08 2How to Develop the Confidence to Ask For What You Need
10:07 3Defining Confidence
06:31 4When do You Need Confidence
12:57 5Your Confidence Meter
05:19 6Getting to Know Yourself
04:47 7Doing Shy
09:03 8When Fear Gets in the Way
09:29What do You Need at Work
02:28 10Getting to Know Everyone Else
07:13 11Learn to Read People
04:06 12Are You Listening
02:42 13Skills for Networking
06:18 14Tools for Connecting
07:11 15Getting In and Out of Conversations
06:30 16Skills for In Person Meetings
06:14 17Presenting Your Work
06:03 18Playing Other Roles
05:17 19Skills for Virtual Meetings
04:54 20Effective Communication Tools
03:11 21When to Write
06:05 22When to Call or Text
03:22 23When an Introvert Has to be a Salesperson
07:11 24Boast-free Self Promotion
03:24 25Skills & Strategies for Self Employed Introverts: Marketing Yourself
07:02 26Call to Action
04:31Lesson Info
Effective Communication Tools
Alright now we're going to do effective communication tools. So which are the communication tools that work best for people who don't really do that well with communication in the first place, or who are working on it and experimenting with it lets say. So I love this quote. I don't know who said it. Someone sent it to me. "Give me strangers at a trade show any day; just don't make me call them." Right so there are people who love face-to-face interaction and other people who love the phone and vice versa. Does anybody use the phone anymore? No (laughs) but it's a very good tool that I think can come in very handy sometimes. I'll talk a little bit about that. So your challenges are that you prefer media that gives you distance basically, and maybe you hate the phone or maybe you just don't use the phone anymore or you have what we call "phone fear" which is just evolving. It's kind of interesting. But the good news is that virtual tools are available these days for introverts. And onli...
ne communication isn't a substitute for being in person or in real time for someone. But it really does take extra effort to avoid any kind of miscommunication. So you have to figure out, what are the best tools for you? What are the best tools for the people that you're interacting with because everyone has their preferred mode of communication right? So you have to ask about what is-- "Do you prefer I text you? "Do you prefer I email you? What's the best way to reach you at the last moment?" These are all questions that you could be asking people. In fact even in a networking environment, you could bring up this topic of like, "What communication tools do you use these days?" And you might learn something about what the young people are doing or what the old people are doing or anything right? So those are good questions. I think storytelling also is a really nice idea for introverts because it gives you a purpose. So the idea is that stories are much more engaging. So if you can remember and tell a story about how you worked with someone or how you helped someone? Then that will allow you to have a better interaction with someone. They're also easier to remember for both the teller and the listener. And again this idea of the case study format when you're presenting your portfolio is another way of telling a story about the work that you do. So the case study format is very simple. You present the problem. "Here's the problem that we had. "Here's what they came to us with. "Here's what the client needed." They you present your solution. "Here's how we thought about solving that problem. "And here's the solution that we came up with." And then, "Here's the result, "or the effect of that solution." Right so you have to watch through that process. You have to ask questions. You have to gather all that material and it may end with a testimonial. But it's a very simple and concise way of talking about what you do rather than just say, "Here look at it."
Class Materials
Bonus Materials with Purchase
Ratings and Reviews
Susan
It was interesting to learn from your program what experiences other people have in certain situations and how similar or different they are to mine. And that’s it’s ok to “own” your inner introvert, and to work with it instead of against it. The good thing is, the more self-aware we become, the more aware and sensitive we can be towards others, thanks to shared knowledge and programs like yours. So thank you Ilise, for an enlightening program. I look forward to going back over it sometime.
Simone
Was a great overall course with lots of tips and ways to frame in your mind what may be happening rather than making assumptions. I would have liked a deeper dive into dealing with conflict, people who just don't think and operate the same way, and getting what you need in situations where usual methods aren't working. Perhaps an additional course on that. Thanks
Simone
Was a great overall course with lots of tips and ways to frame in your mind what may be happening rather than making assumptions. I would have liked a deeper dive into dealing with conflict, people who just don't think and operate the same way, and getting what you need in situations where usual methods aren't working. Perhaps an additional course on that. Thanks
Student Work
Related Classes
Communication Skills